Frequently asked questions


What is Smart Burgas?

Smart Burgas is the digital brain of the city. It collects data from the various smart devices and systems operating in the urban environment. Smart Burgas is an integrated monitoring platform which helps the city by contributing to transparency, facilitates control, has a positive impact on the organization of services and significantly improves the quality of life of the citizens. With the help of the innovative urban platform residents and guests of the city can now easily observe what is happening around them.

Why did we create the Smart Burgas platform?

In the last 8 years the Municipality of Burgas has been actively implementing an approach for smart technological growth within the framework of the city development policies. Many projects have been implemented to mark the efforts of Burgas to pioneer the implementation of integrated smart systems for managing urban aspects such as mobility (bicycle, pedestrian, traffic control, parking control, public transport), waste management (separate collection and recycling), environmental monitoring (air pollution, water level) and the risks of adverse events, video-monitoring in urban areas, public sites and transport sites, in favor of improving the quality of life of citizens and their active involvement in planning for the future of the city. Based on projects already completed, the challenge now is to upgrade individual systems and strive to multiply their benefits by integrating data into a common, intelligent urban platform, in which and through which city data can be shared, analyzed and visualized.

Why did we collect all the data in one place, in Smart Burgas?

The city of Burgas already operates a large number of sensors and smart devices communicating within a well-developed infrastructure. Gaining experience in using existing systems and realizing the need to increase our efforts to spend more intelligently on city resources by using high-tech systems and innovative practices, we did the next step – integration of different urban systems into a single urban platform, through which experts and citizens will be able to share and use integrated city data.

What kind of information can I find on the Smart Burgas platform?

The city platform allows you to watch real-time video streaming from city video recording cameras. The dashboard synthesizes data on road conditions, city traffic, streets being repaired, parking spaces, sports spots, beach weather, air pollution and water levels. You can get informed about how and where you can dispose of municipal waste for recycling. Investors are offered information about the vacant terrains in the industrial zones, as well as statistics about the companies operating in Burgas with location and number of employees. In the platform you will find information about Burgas mobile device applications and the city cultural and historical landmarks. In the surveys and polls module residents can give their heavy assessment for urban planning and development.

Who and how can benefit from the Smart Burgas platform?

The platform offers a powerful tool supporting the implementation of smart city development. It provides new opportunities for collecting, processing and analyzing data on various aspects of urban development. Data can be used, depending on access levels, by:

  • Management of Burgas Municipality by receiving summarized data for more efficient and informed decision-making;
  • Experts of Burgas Municipality, by using internal administrative application for data entry, monitoring and analysis;
  • Citizens and city guests who by accessing the public application will be informed about different aspects of city life in real time.


What are the benefits of the Smart Burgas platform for residents and guests of Burgas?
  • Real-time signaling in the surveys and polls module;
  • Participation in decision making;
  • Review of traffic and parking situation;
  • Support for clean mobility;
  • Navigation and routes provisioning;
  • Smart public space;
  • Public data access.


What are the benefits of Smart Burgas for the municipal administration?
  • Online real-time city management information;
  • Data visualization;
  • Interaction between systems;
  • Application of smart scenarios;
  • Ability to make quick decisions;
  • Planning and development support;
  • Statistics and reports.


What are the benefits of the platform for experts and service providers?
  • On-line map monitoring;
  • Maintenance and service planning;
  • Technology and Services Review;
  • One-stop control;
  • System alerts and alarms;
  • Immediate reactions to situations;
  • Feedback from residents.


Who is financing and developing the Smart Burgas project?

The Smart Burgas project is funded and developed by the Municipality of Burgas. The Municipality of Burgas as a local authority and its administration act in accordance with the Constitution of the Republic of Bulgaria, the European Charter for Local Self-Government, the Law on Local Self-Government and Local Administration, the Law on Administration, the Law on the Civil Servant, the Code of Administrative Procedure and other related regulations.

Regulatory framework

The Smart Burgas project is implemented in compliance with the requirements of the following normative acts and strategic documents:

  • EGovernment Act;
  • Ordinance on general requirements for information systems, registers and electronic administrative services;
  • Ordinance on the minimum requirements for network and information security;
  • EGovernment Development Strategy for the Republic of Bulgaria 2014 - 2020;
  • Roadmap for implementation of eGovernment Development Strategy in the Republic of Bulgaria for the period 2016 - 2020
  • Directive 2007/2/EC of the European Parliament and of the Council of 14 March 2007 establishing an Infrastructure for Spatial Information in the European Community (INSPIRE)
  • Spatial Data Access Act.


How can I give my opinion or suggestion for improving the Smart Burgas platform?

Our team looks forward to your comments and suggestions for improving the functionality of the Smart Burgas platform in the Contacts section of the site.Контакти на сайта.